Abstract

Objective: The study was conducted qualitatively to determine the expectations of Generation Z from health professionals and institutions. Materials and Methods: The population and sample of the study consisted of 18 participants between the ages of 11-17, born in 2000 and later (Generation Z) in a shopping center on the European side of Istanbul, a region with a high population including different cultural characteristics, which is preferred by people from all walks of life in the phenomenological type of qualitative research methods. The study was carried out using the criterion sampling method, with the number of people reaching data saturation, and interviews were conducted by face-to-face interview method. Data were collected using a demographic characteristics form and a semi-structured interview form. In the analysis of the data, the researcher’s recordings made during the interview period and the statements on the voice recorder were evaluated and grouped together under the themes determined in accordance with the purpose. Results: Based on the data obtained in this study, it can be said that health professionals cannot fully meet the expectations of Generation Z. While the expectations of women were predominantly related to caring behavior, respect was determined for men. It was understood that the expectations of Generation Z with high school and secondary school education were parallel to each other. It was determined that all of Generation Z lived in Istanbul and applied to the hospital. Conclusion: It can be said that health professionals are not adequate in responding to the expectations of Generation Z. For this reason, it is recommended that health professionals adopt the expectations of Generation Z, and that hospitals should be evaluated periodically and necessary training should be provided according to the results.