Introduction: Handover is a nurse activity that must be carried out so that there is continuity of nursing care. A handover is a form of effective communication between one nurse and another nurse with different shifts, different types of services, or between nurses and other professions. Ineffective communication when carrying out patient handovers can result in unexpected events. Handover implementation can affect patient safety and service quality. The purpose of this study was to find out how the effect of handover on the quality of service in the hospital inpatient room.

Methods: This research is descriptive quantitative research with a cross-sectional approach. The research sample was nurses in the inpatient ward of GK Jakarta Hospital with a total of 80 participants taken by purposive sampling technique. The data collection instrument used a questionnaire with 30 statements. The study was conducted on January 4 – 17, 2020. The data analysis consisted of univariate analysis using frequency distribution and bivariate analysis using chi-square statistical test.

Results: The results of this study indicate that the participants were nurses with 76.3% of them aged between 20-29 years. Professional nurses, nurses are still 21.3%, and 51.3% have more than 3 years of service. Handover implementation at Hospital GK Jakarta is very good at 72.5%. Quality of service, which is 56.2%. In the bivariate analysis, there was no effect of handover on service quality at Grha Kedoya Hospital, with a p-value of 0.850.

Conclusions: in the research is the implementation of Handover in GK Hospital is very good and has no effect on the quality of service. Suggestions for hospitals to maintain the quality of service by developing the quality of nurses.